Refund policy




RETRUN POLICY

  • No Exchanges: We do not offer item exchanges. To request a return, contact customer service and place a new order as needed.
  • Return Eligibility: Requests must be made within 14 days of delivery. Items must be sealed, unused, and in the original condition. All supplied gifts must be returned. Bulk/customized orders are not eligible for return unless defective.
  • Return Approval: Notify customer service before returning. Items sent back without prior approval will not be accepted.
  • Restocking Fee: Some B2B returns may be subject to a restocking fee. Contact customer service for specifics.
  • Return Process: If a return is accepted, we provide a return label and instructions.
  • Questions: Contact partners.usa@bephor.com for any return inquiries.

 

DAMAGES OR MISSING ITEMS

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and resolve it promptly.

  • Upon delivery, inspect your order and promptly contact us if items are damaged, defective, or incorrect.
  • Provide clear photos of:

1.     The exterior package showing tracking label

    1. All items within the original packaging
    2. Any damaged product
  • Failure to provide required pictures may void compensation eligibility.

Please note that compensation may not be offered if the aforementioned pictures are not provided. Make sure to take the pictures first, and then discard the packaging. We appreciate your cooperation on this matter.


REFUNDS

Refunds are processed after receipt and inspection of returned goods. Approval will be communicated via email. Refunds use the original payment method. Bank/credit card processing times may vary.